Email Etiquette

An email can make or break your credibility. If you’re a small business or a large business, without proper email etiquette no one will trust your product or service. With email being the main form of communication many have yet to be educated with the proper way to write emails.

I personally have been victim to reading a long painful email with poor grammar. Many peoples thoughts are in their heads and not in their fingers. This doesn’t mean you must be a good writer to be a good email writer, it means you may need to put some more effort into your daily emailing activity. Try to put the main point of your email in the first few sentences because many people are in a rush when reading and don’t have the time to shuffle through a bunch of 5 paragraph emails. Keep it short and to the point.

Brian Zafron gives some great tips on how to write a quality email. Many people find email an impersonal form of communication, which it may be, but it’s becoming the most common form of communication, so one cannot ignore the etiquette of a well-written email.

One thing to remember when writing an email is that your reader can’t hear you. So be aware of the tone of voice you are using, it may come off differently to your reader than it does to you.  Zafron says, “the quality of email correspondences has influenced the quality of relationships,”and I couldn’t agree more. Your laziness with writing says a lot about how how you could potentially act with a client in a relationship.

If you’re looking to do anything in our techno-world you must pay more attention to your emails, they aren’t just something something you can squeeze into your free 5 minutes. Take your time and draft and quality email.

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~ by stacianne on March 9, 2008.

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